Frequently Asked Questions
If you do not see an answer to your question, please send us an email or call and we will be happy to help you.
call: 443.995.3238HOW CAN I ORDER YOUR PRODUCTS?
It’s easy! Select the product that you’d like to order. Each product will clearly show you what information is needed to place your order (ink color, typestyle choice, quantity, etc.) Once you’ve filled in your shipping & billing information, you can either check out or continue shopping. When you’re ready, you will review the items you’re purchasing and click "submit" to complete the order. You’ll receive a confirmation email, and a complete listing of all the items you've ordered along with pricing info. The Paper Café will take it from here and get busy completing your order for you!IF I'M NOT COMFORTABLE ORDERING ONLINE, ARE THERE OTHER OPTIONS?
Paying by credit card on the papercafe.net is very safe and is the quickest way to get your order in process, 24 hours a day, 7 days a week. However, if you would rather place your order over the phone, you are welcome to do so, Monday-Saturday 9am-9pm (EST) at 443-995-3238.IF I HAVE A QUESTION OR NEED SOME HELP, HOW CAN I CONTACT YOU?
Just Email: email@example.com
, and we’ll get right back with you, usually within a few hours. Though email is the most efficient way to reach us, you are also welcome to call (443.995.3238). We’re here to serve you!HOW LONG WILL MY ORDER TAKE TO REACH ME?
Your order will be shipped to you directly from the Designer (manufacturer) that you have ordered from. The length of time it will take to arrive to you depends on the production time of the Designer(s) you have ordered products from, and where your order is shipping from, and to. Please note that orders from multiple designers will arrive in separate packages and at various times. Check the chart below (add ship time plus production time) for an approximate time frame. Orders may be shipped using UPS, USPS or Federal Express. NOTE: Add up to a week extra for delivery times during peak holiday season (Nov-Dec). RUSH services are available for an additional fee: please contact us at firstname.lastname@example.orgDESIGNER | PRODUCTION TIME; + SHIP TIME | STATE SHIPPING FROM
DONOVAN DESIGNS | 3-5 business days; HOLIDAY SEASON: 4-5 business days | Ohio
THREE DESIGNING WOMEN | 7 business days; HOLIDAY SEASON: 7 business days. Gift Certificates, Gift Sets, and non-personalized products usually ship in 1-3 business days.
DO YOU OFFER RUSH SERVICES?
Yes, most of our designer lines offer RUSH services, but not all! If you need an order rushed, please contact us and we’ll be happy to let you know your options, as well as the charges incurred with expedited service. We’ll do all we can to get your order to its destination… Fast!HOW DO I CHECK ON THE STATUS OF MY ORDER?
We are happy to check on the status of your order. Just send us an email with your name and the product that you would like to check on, and we will track your order for you and give you an update!WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, or PayPal.WHEN WILL MY CREDIT CARD BE CHARGED?
We will do all we can to keep shipping costs down for our customers. During your checkout process, your shipping charges will automatically be calculated for you, depending on the amount of your purchase. Please see shipping info in the top tool bar for details.
WILL I BE CHARGED SALES TAX?
The Paper Café is required to collect 6% state sales tax on all orders which are being shipped within the state of Maryland. All other states are exempt.WHAT IF I WANT TO CANCEL MY ORDER?
If your order has not yet been printed, we will be happy to cancel it – just contact us right away. Should you need to cancel your order before we create a proof (if you’ve asked for one), we will issue a full refund. If we have already created your proof, we can refund all but $10. If your order has already been custom printed, we regret that we will be unable to cancel it.WHAT IS YOUR RETURN POLICY?
Due to the personalized nature of most of our products, we are unable to accept returns unless there is an error on the part of The Paper Café, or if the product is defective in some way. We feel confident that you will be pleased with your purchase, but if you are not satisfied, please contact us immediately and we’ll do what we can to make things right.WHAT IF THERE IS AN ERROR?
If the error is made by The Paper Café, we will gladly redo and ship your order at no extra cost to you. Unfortunately, if the error was on the part of the customer, we will be unable to process a refund. We will do our best to get your order redone as quickly as possible. Please contact us if there is an error, and we'll do all we can to straighten things out! Be careful to enter your text information exactly as you'd like it printed... and double check what you've entered! This will help eliminate most errors.